DeviceShield corruption of documents

Question

Why do my documents say 'Protected by DeviceShield' all over them

Cause

This is a phenomenon relating to FileGuard version 4.1.0.13

Resolution

Upgrade to the latest version of DeviceShield and Fileguard

Instructions

On the client in C:\Windows\System32\ check the file version of Fileguard.exe

On the DeviceShield computer the copy that is deployed to clients is in C:\Program Files\DeviceShield 3.0\Client

If Fileguard is not 4.1.0.25, remove the deployed as a priority. Select more than one in the left-hand pane of the Deployment tab, right-click and select Remove. If you receive 'Access Denied', go to the dashboard and click Configure Sytem Service. Stop and then Restart the service and attempt to remove the clients again.

Testing

Install the new Filguard version 4.1.0.25 and encrypt a document and then open it again.