Ranger Desktop and Start Menu are not displayed when logging on
Article Number: 0000000178
Created On: 2007-10-01 15:42:40
Last Updated: 2008-05-17 19:33:06
Number of Views: 1129
Question
Why do I get a 'My Documents' folder displayed instead of the Ranger Desktop and Start Menu?
Symptoms
'My Documents' folder displayed instead of the expected desktop.
When logging on as a Ranger authenticated user, after the Ranger splash screen is displayed, the Ranger desktop, start menu and task bar are not displayed and the screen is filled with an explorer window showing the 'My Documents' folder.
Cause
Secmon.exe is detected as susicious behaviour by Sophos A/V v7.0.3 and blocked
Resolution
The Secmon.exe application must be added to the list of Authorized applications in the Anti-virus policy.
Instructions
Within the Sophos Enterprise Console open the Anti-virus & HIPS policy. Select the 'Authorisation' button and the Suspicious behaviour tab. Find the Secmon.exe application in the known applications list and move it to the Authorised applications list. Click OK twice to get back to the console screen.
For further information please see the Sophos Support Article http://www.sophos.com/support/knowledgebase/article/16088.html
Testing
Logon to an affected client as a Ranger user.
Applies To
Sophos v7.0.3