Ranger Desktop and Start Menu are not displayed when logging on

Question

Why do I get a 'My Documents' folder displayed instead of the Ranger Desktop and Start Menu?

Symptoms

'My Documents' folder displayed instead of the expected desktop.

When logging on as a Ranger authenticated user, after the Ranger splash screen is displayed, the Ranger desktop, start menu and task bar are not displayed and the screen is filled with an explorer window showing the 'My Documents' folder.

Cause

Secmon.exe is detected as susicious behaviour by Sophos A/V v7.0.3 and blocked

Resolution

The Secmon.exe application must be added to the list of Authorized applications in the Anti-virus policy.

Instructions

Within the Sophos Enterprise Console open the Anti-virus & HIPS policy. Select the 'Authorisation' button and the Suspicious behaviour tab. Find the Secmon.exe application in the known applications list and move it to the Authorised applications list. Click OK twice to get back to the console screen.

For further information please see the Sophos Support Article http://www.sophos.com/support/knowledgebase/article/16088.html

Testing

Logon to an affected client as a Ranger user.